Stages of Water
Yes, it's true! Water is categorized when it has created little to major damage. We need to categorize water in order to understand how to clean up and dispose of all affected materials. Here is a brief description of how we categorize water.
Category 1 : Sanitary Water
This is the kind of water that you can still consider drinking. Usually it is water that comes through your sinks, toilets, and showers. Although once it hits a material it could easily change to category 2. Once water touches another material it can easily be contaminated.
Category 2 : Significantly contaminated water
This is the water that you don't want to consider drinking. This water can potentially make you sick.
Category 3 : Harmful and grossly contaminated water.
This is the dangerous kind of water. Anyone dealing with category 3 water needs to be wearing protective gear. Anything that has been touched by this kind of water has to be removed and disposed of.
Categorizing water is very important to us and it should be important to you as well. Always consider the categories when you realize you have a leak or when there is any kind of flooding. You never want to be in harms way.
One of the most common questions asked to us when we arrive to a disaster site is, "Okay I understand there is a problem here, but how much will it be?" Unfortunately, due to the nature of water and mold, doing the work is inevitable. As a franchise with a very great reputation, we want to make sure that both sides are treated fairly.
Xactimate is the estimating software that SERVPRO and our insurance partners use. It is the most trusted software in the industry. We calculate the cost of the project by sketching the area on site, and then inputting very detailed line items and descriptions of the charges. We do not select the price. It is an industry standard which ensures fairness to our clients.
Get Ahead of the Game
- If deciding to paint your home, add mold inhibitors to your paint.
- When cleaning areas inside your home that see the most moisture such as your kitchen and bathrooms, always clean with a mold-killing product.
- Carpet often helps trap moisture underneath and can be the perfect environment for mold growth if in an area that is always moist, such as a basement or sunroom.
- The area surrounding your home should always be sloping away from the house to prevent any pooling or water flow underneath your house.
- Make sure drip pans underneath appliances such as an air conditioning unit, dishwasher or refrigerator are not overflowing or spilling onto the floor.
- Check your indoor plants to see if water is gathering and possibly leaking onto the floor as well.
- A visual inspection under your sinks and toilets can also help to identify if there is a broken seal or a pipe that may be leaking.
- Whenever there is a spill, water leak, overflowing sink or tub be sure to always clean it up immediately.
- Always remove or replace any carpet that is not able to properly dry, this will help prevent any mold growth that may occur due to saturation.
- Any piping that remains cold often creates condensation, this can easily be fixed by insulating those pipes.
- Have you noticed moisture or water seeping through your windows after a heavy rain? If so it may be time to inspect those windows and make sure there are no gaps and that a weather proof sealant or strip is properly installed.
Turn Up the Air Flow and Increase the Ventilation
- Whenever it’s nice out, be sure to open those windows and doors to easily help ventilate and move air around your home.
- Same thing goes for when you are showering, cooking, running the dishwasher or let’s say cleaning your laundry; make sure you have those windows open to bring air flow into those rooms. An even better idea is to use an exhaust fan while you are cleaning in your kitchen or cleaning up in your bathroom.
Mold will grow in places with a lot of moisture and can grow as quickly as 48 hours! Mold can cause many different types of disruptions in everyday life. It can show up in place you can not see with the naked eye. In a lot of instances, testing must be done to locate the true source of the mold. Once the source has been found, we can then isolate the mold and do the remediation side of things.
Luckily, we at SERVPRO are here to help. We understand that water damage requires immediate attention in order to prevent mold altogether. The sooner we are called after a leak, spill, flood, etc. the less likely you are to develop mold. Nobody wants that damage, gross smelling, expensive problem!
There are times when we ignore a small drip from a faucet because it doesn't seem like a big deal. We ignore them because they are visible and we can always close the faucet to stop the dripping. What if the dripping water is coming from under the sink? What if we don't catch it until there's a small pool in the next room? That's exactly what happened to our most recent customer. The bathroom in the guest bedroom created a pool of water in the bedroom. He didn't notice the water because he hasn't had a guest stay in the bedroom for over a year! He noticed a small stream of water heading to the hallway and followed it to the guest bedroom. Once he realized he had a water problem, he called us. We took a look under the sink in the bathroom and there it was, a small consistent dripping of water. We had to remove all the water and cut carpet and tile. We currently have air movers and a dehumidifier running until the base boards and walls dry up.
In March of 2019, Nebraska was hit with heavy rains and rapid snow melt causing a major flood. With no hesitation, we packed up our equipment and drove off to help. It took us about 30 hours to get there. We only made one stop along the way. There was a sense of urgency for us to get there. It only takes 24 to 48 hours for mold to grow. Our main job was to remove all the damaged areas and begin the drying process. It takes about 3 days or more for our heavy duty air movers and dehumidifiers to dry the wall framing and flooring. Once all the moisture is out, repairs can begin. It's important to take out all water damaged materials as soon as they are affected. Any moisture left in the walls can lead to mold. We were in Nebraska for about 4 weeks, there were homes we couldn't even get to because the roads were so flooded. We had to come home because we couldn't wait for the water to clear.
On the Go
The SERVPRO Team is well known for our emergency response services. When a disaster occurs many SERVPRO branches come in to help with the damage caused to properties in its area. We’ve been all over the country, to OVER 20 STATES. We’ve even been as far as up to Maine, and considering we are in sunny California that was quite a ways for us to travel. Since we do many different types of work we’ve responded to varied occurrences all over America. SERVPRO has been in areas below freezing, hot humid weather, and after big wildfires. For the Malibu fires that had happened in 2018 we had removed fire debris, taken care of fire caused damage and cleaned homes of smoke damage. In New York we had worked on buildings that were in water as deep as seven feet. With other SERVPRO's along side with us we spent about 2 months in the area till our services were finished. About 4 times a year we head out on storm. and even as many times as 6 times. We start our trek to the affected location as soon as its safe to respond.
Flooding and water damage events at Los Angeles County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.
Restoring Commercial Properties Presents Unique Challenges
Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.
Small and Big Commercial
Serious damage caused to your home such as fire or flooding doesn't have to be caused by a natural occurrence for Team SERVPRO to respond. It could've been a simple leaky pipe left unattended to or a drying machine caught fire. Team SERVPRO responds to many scenarios such as post mortem clean up, frozen over pipes, and even air duct cleaning. Those are just some of the many jobs that we have undertaken that we might not be very well known for. With our emergency services we are always quick to the job. Though we do emergency responses you can call SERVPRO for other jobs such as pack out, cleaning maintenance, content removal and other work that does not require repair work to be done. Ones situation does not have to consist of damage to your property to be able to contact your local SERVPRO.
A small fire can create a lot of damage. We've been doing some major construction on a house that was damaged by a fire that was created by a candle. It's so important to blow out any candles even when you're leaving a room. No fire should be left unattended. The home owner was not home when her home suddenly went up in flames. A neighbor noticed smoke coming out of her dinning room window and immediately called the fire department. The home owner came home after work and realized that she left a candle on before leaving that morning. She was so lucky that the neighbor saw smoke when he did, the fire only affected the kitchen and dinning area. The rest of the house only had smoke stains. We had to remove all the furniture from the house and it was sad to see the loss of so many nice things. Her refrigerator and stove were melted, the dinning table was black with fire damage. We removed all the walls and now the house is ready for a brand new look. The homeowner is still in shock but is ready to start the designing process. She guaranteed us that she will never light another candle again!