We Handle It All
We are always filled with grief when we get a call for a biohazard job. This week we were called to a veterans home after an older gentleman passed away in his home. It took about two days for his neighbors to call and report the death. We were called soon after to clean the affected areas and remove all affected materials. It took us two days to sanitize the entire home. We put in new floors, cabinets and applied fresh new paint. The area was safe and livable again. There was no foul smell and the area looked brand new. We offered to pack up picture frames and decorations for his family to pick up. We offered our condolences and made sure they were able to safely take his belongings away.
Their is a major difference when it comes to packing out a commercial space versus a residential home. The biggest difference is the contents that are in the space. When it comes to residential homes, the pack-out usually consists of a lot of furniture and small items. Whereas a commercial space will consist of a lot of desks, chairs and a lot of paperwork. Depending on the type of loss and how significant it is, will determine if things can be saved or considered a total loss. For instance, if it is a water damage that only went about a foot high things might be able to be saved. However if it is a fire loss, the smoke damages might be too much to save certain items.
Back in September, the Monrovia mountains were set ablaze after a huge wildfire occurred and damaged a large amount of land. We let the firefighters do their job when it came to this, but the problems that many Monrovians faced were smoke damages. Many homes and businesses were faced with a large amount of smoke damages that ranged from ashes and soot to a horrible smoke odor. Luckily here at SERVPRO we have the tools and the know how to help with any of these situations. We can help by getting rid of that nasty smoke odor by placing equipment and cleaning and wiping down the interior. We also recommend getting the air ducts cleaned during this process to help filter out the air for more clean air in the home or business.
After a fire loss occurs, contents in a home can sometimes have bad smoke damages to them. Here at SERVPRO, we are able to figure out what items can be saved and what items are a total loss. The items that can be saved will get wrapped up tight and taken into a storage pod. Once the fire mitigation has been completed, it is then time to clean the contents from the smoke damages. The nasty smoke will get inside of the items causing a horrible smoke odor to omit. We clean these items very thoroughly to ensure the smoke residue has been completely removed. Then we put it into an o-zone which will deodorize the items by taking away the oxygen from them. In the end we package them up and they are ready to be put back.
When it gets really cold there are a lot of things that can go wrong. It is is very important to check all areas of the home. Even areas that you don't normally go to like the attic or in the crawlspace underneath or even the roof. These are common areas where we will see damages start to incur when things start to get really cold. If the roof is not proper, weather can start to affect the interior of the home. The crawlspace is another area that can have damages that can be unforeseen. For instance, if there was a pipe that burst and now the crawlspace is filled with water. This can attract very nasty things and now can go beyond what is just seen.
Storms can mean so many different things to people depending on where they live in the world. A storm to someone in Florida can mean a horrible hurricane whereas a storm in California can mean a strong earthquake. Every storm can be different but the process we take at SERVPRO stays the same, help as much as we can. Just like any storm event, it is important to try to help as much as we can as fast as we can. This means resources have to be pulled to help everyone that is in need during these storm events. This is working with every SERVPRO in the area and beyond to pull all of our resources together and help those in need suffering from whatever storm disaster they are going through.
We recently had a water loss in an office space. The space had a water line that burst causing massive amount of water damages to the entire space. It was a large office space and was fully furnished. This required a very extensive pack-out of all of the contents in the office space. There were many items and large pieces of furniture that needed to be wrapped up and stored in a storage pod. Once this pack-out was complete, the mitigation process was able to take place. There were hardwood floors and carpet throughout the space which required some time to fully get out. Once this process was done and the drying was complete, we were then able to put everything back into the space.
Here at SERVPRO of Monrovia, we take pride in the ability of trying to save our clients as much money as possible. To do this, we ensure that we are faster to any disaster that happens and will place equipment right away. By doing this, it allows for the affected materials after a water loss to already start drying. We call this providing emergency services or EMS for short. Sometimes we might even remove some baseboards or float the carpet and put air movers to dry underneath the carpet. This saves a lot of time and money for our clients in that if done successfully, will reduce the amount of demolition that will need to take place. This it is way it is very important for our clients to call us right away as soon as the accidents occurs.
Here at SERVPRO of Monrovia, we understand that nobody wants to have to call us. However, we want our clients to know that if something ever does happen where you need to call us, we are going to be there for you and make sure we surpass their expectations. This approach can sometimes be tedious, but it is very necessary in order for a smooth process. We will ask questions like what are they hoping for in hiring us, when are they looking to get everything done and how they would like to be communicated with. These questions are a way to know exactly how we can deliver an excellent service to our clients. At the end of the project, we always ask if there anything we could have done so we know next to make sure we do an even better job.
Here at SERVPRO of Monrovia, we utilize the latest and greatest in technology. Just recently, we started using Matterport. Matterport is a 3D camera that allows for things like pictures, measurements and virtual tours. This allows us the ability to be on the project without having to actually be there. Since we can get measurements from this, we can get precise measurements on even the smallest things. We can also use this tool to send over to insurance adjusters so they can see everything that needs to take place as well as everything that we have already done. This allows for no stones to be left unturned. Technology like this is important to us and it is something we love to use in the modern day.