What's that smell?
Is there a foul smell surrounding your home? If there is, don't wait to long to call your local SERVPRO. There is a mystery behind any smell, and you don't want to be surprised by the amount of sewage caused by a broken pipe. We responded to a call not too long ago and we were able to smell the sewage from across the way. We took one look under a house and saw a lake worth of sewage just sitting there. The home owners didn't know where the smell was coming from, to their surprise it was right underneath them! Luckily they called us, we were able to remove it immediately. Now the plumbers can get in there and replace the broken pipe.
Convention in Sacramento!
We just had a great week in Sacramento. SERVPRO had its annual convention and we were there to attend all the workshops. It was a week of endless information. Just when we thought we knew it all! We are bringing back all the helpful information that was given to us about creating a great team to managing our website. The best part of convention was meeting all the franchise owners across the country. We made new friends and saw old friends throughout the week. We can't wait for next year's convention!
Everyday is a new day
There's no way we can treat every job the same. Every experience we have is unique to the person and house we visit. We are lucky to have reliable technicians and equipment to take on all sorts of jobs because everyday brings in something new. Sometimes we have local jobs, and other days we are traveling across town. We load up our trucks with equipment and cleaning materials, and when we don't have enough of one thing we find local vendors to help us out. We will even rent trucks that are double the size of our trucks to help move equipment from job to job. There are times when we only need a limited amount of materials and there are times when we need multiples of every thing we carry in our warehouse. Sometimes our jobs last 3 days and sometimes they can last up to 3 months. We never know who's calling, and we don't know what kind of job is waiting for us. That's the great thing about SERVPRO of El Monte, every day feels like a new day. We see every job with fresh eyes.
Chamber of Commerce
Eggplant pizza at Grano's Italian Restaurant
We joined the city of Duarte's chamber of commerce last year! We have been lucky to have them promote our services on their website and monthly newsletter. The chamber of commerce likes to highlight the local businesses in Duarte and they do so by inviting everyone to lunch. This week they highlighted the grand opening of Grano's Italian Restaurant & Wine bar. We decided to join the warm welcome and went to have lunch there too! We ordered the eggplant pizza and it was so delicious. We also met the chef and congratulated him on the grand opening. The family who opened up the restaurant come from Napoli in Italy, which is why the pizza tasted extra special! We hope you get to try the new restaurant in Duarte, it is delicious.
What to expect when you call SERVPRO of El Monte
When you decide to call SERVPRO of El Monte you will reach our front desk first. You'll tell us the situation you are in and we will ask a few more follow up questions. First, we want to make sure you're safe, second we want to know when we can come out to see the damage. When we come out, we are already prepared with measuring tape, moisture readers and a camera. We will take a tour around the area that has damage and look at all the surrounding rooms. Sometimes water leaks in more than one concentrated area and can easily affect non visible places. Mold can start to grow very quickly and not all materials withstand water moisture. We will give you details of what we assess and an approximate cost. After our visit we will begin creating an estimate for you. Within a day you will know the source of damage and the cost.
Furniture needs cleaning after any kind of damage.
We clean and tune piano's.
Cleaning furniture is part of our job. When there's damage from water or a fire, your furniture is also affected. Our last job involved cleaning and tuning a piano. This home was affected by water and mold, and the owner didn't want to take a chance leaving his piano in the house. We had to hire a local team of professional piano movers to come in and store the piano while we reconstructed the home. After we completed the work, we had the piano moved back to the house and just to make sure we did everything right, we called another company to clean and tune it. The homeowner was so please by the extra attention we gave to his prized piano.
Mold remediation and what to expect.
Mold can grow on carpet and spread to walls.
California has the best weather! It is always sunny and you can go to the beach any time of the year. Yet, on occasion we will get heavy rain.Most of us don’t know what to do when it rains here. We are not used to driving in the rain, walking in the rain, and we don’t know that rain can cause water damage. For example, we went to a house that was concerned about a leak coming from the ceiling. The leak was in a closet and they didn’t realize how wet the carpet was. They noticed how bad it smelled and thought the carpet needed cleaning. When we arrived we noticed some mold on the wall. We told the homeowners that the mold would need to be removed and the carpet would have to be replaced as well. We had to explain the process because the home owners never had any kind of water damage before. To repair the problem we would have to isolate the contaminated area first, remove all the contents in the closet, use dehumidifiers to suppress the dust, remove the carpet and drywall affected, and finally get the area tested. The home owners decided to get a second opinion from a different company. They called us back and had us start on the mold remediation the following day. They thanked us for being patient and understanding. Who knew that rain could cause mold? We did!
We are the BEST
There are many companies out there that provide water and fire restoration. There are so many options to choose from. It can be a bit confusing to choose the right company for you. We can tell you in just a few words why you’ll be making the right choice when you call us. We have a great support system! Our franchise is backed up by hundreds of other franchises. There’s a SERVPRO in just about every city. That’s why we are always so confident when we show up. We are not alone in any project. The SERVPRO family extends all along the country. No matter where we go, what disasters happen, you can always count on us to be there. We are always rated with 5 stars because of our eagerness to help. The other great thing about us is that we are also open 24 hours a day / 7 days a week. We are not a regular 9 to 5 business. We actually answer the phone at any hour of the day. We will show up at any hour of the day and we will start the job at any hour too! We could give you hundreds of reasons why you should choose SERVPRO of El Monte but we will give you only one. There’s no one better!
New Crew at SERVPRO of El Monte
We have been through some major changes here at SERVPRO of El Monte! We are happy to welcome our new production manager and our new marketing manager. We are driven by production and success out on the field, and because of that we wanted to add two more people to help. Our marketing manager is determined to build new relationships with the community of El Monte. We want our name to be the first thing people say whenever there's water or fire damage. Our marketing manager will be responsible for all of our social media content, and that's exciting because we are so new to the world of social media. We hope you'll keep following us on this great journey. We are also excited about our new production manager, he will help the team stay on track with all the steps required to execute a job. Production and marketing are two important roles in working as a team. Our team has grown just a bit bigger and we couldn't be happier!
Water damage and Home Insurance
Leaks and flooding can be caused by rain or pipes
As a homeowner, it's really important to understand your insurance policy. We get a lot of calls from people who don't know whether or not their insurance companies cover damages caused by water. We never know when a disaster will happen, but it helps to be prepared and knowledgeable. Sometimes, we get heavy rain that causes leaks and flooding. It can even be a frozen pipe that suddenly bursts and creates damage. We have seen it all and there are many ways that water can damage your home. It's important to know what your insurance covers, and it's great to have that information at hand. It will actually make the process easier for you. There's a lot of reconstruction that comes with water damage, and you shouldn't worry about costs. You can reduce the amount of stress by calling your insurance company every six months to go over your policy. They will be more than happy to speak with you, it helps to have an on going relationship with your insurance carrier. We know this because we deal with insurance agents for every job. We have to make sure we do what is necessary and also what's covered. We try to minimize out of pocket expenses for you too!