Things we enjoy about our day
1. Getting calls
2. Answering questions about smoke/water damage
3. Making appointments
4. Starting a new job
We really enjoy answering all questions regarding water or fire damages. There are endless questions about damages and you will have plenty of questions for us. We enjoy explaining our services and how we help with the process of restoring your home or business. We enjoy talking to your insurance company and helping them save as much of your home or business as possible. We actually really enjoy talking about what we do! We can't speak enough! We hope you don't hesitate to call us, we are always here to answer all your questions. That's the reason we are available 24 hours, 7 days a week.
After we take out all the wet stuff, we build a great big containment. Why do we build a containment? To protect the exposed wood! We don't want more damage to occur after removing wet materials. We use special materials to cover and protect all the areas that were exposed to water. It also helps us when we proceed with the reconstruction phase. We like to work as neatly as possible and the containment makes the work space look and feel organized. It also helps keep dust out! It makes the area look neat and organized. That's exactly how we like our jobs to look. Most customers appreciate when we leave the containment up, it helps the construction phase run smoothly. Containments are effective for us to finish a job quicker.
There are numerous billboards and commercials that do a great job at marketing restoration companies. We see them all the time. One of the great things about SERVPRO is that we don't need gimmicks. Our work speaks for itself. You can't hire a marketing team to prove why our customer service is the best. There is no billboard or commercial that can prove how efficient we are. Nothing on paper or TV will give you the peace of mind you get when we arrive. We really take pride in our customer service. We make it an obligation to take care of all our customer's concerns. We are the only ones who make customer service a priority. When we get a call about damage, we make sure that the customer is out of harms way. Houses and buildings can be easily fixed, but people need patience and time.
A Simple Gesture
We like to say thank you to our customers as often as we can. It's a simple and polite gesture. It's very important for us to acknowledge our customers even after we have completed a job. We like to send out thank you cards and remind them that they gave us an opportunity to serve them. We also make it a point to reach out to them a few weeks after we finish our job and make sure they're not having any more issues. Our customers need to know that we are a great support team. We want our customers to know that we value them. A simple thank you card makes all the difference. Which is why we love sending them to our clients.
Stages of Water
Yes, it's true! Water is categorized when it has created little to major damage. We need to categorize water in order to understand how to clean up and dispose of all affected materials. Here is a brief description of how we categorize water.
Category 1 : Sanitary Water
This is the kind of water that you can still consider drinking. Usually it is water that comes through your sinks, toilets, and showers. Although once it hits a material it could easily change to category 2. Once water touches another material it can easily be contaminated.
Category 2 : Significantly contaminated water
This is the water that you don't want to consider drinking. This water can potentially make you sick.
Category 3 : Harmful and grossly contaminated water.
This is the dangerous kind of water. Anyone dealing with category 3 water needs to be wearing protective gear. Anything that has been touched by this kind of water has to be removed and disposed of.
Categorizing water is very important to us and it should be important to you as well. Always consider the categories when you realize you have a leak or when there is any kind of flooding. You never want to be in harms way.
One of the most common questions asked to us when we arrive to a disaster site is, "Okay I understand there is a problem here, but how much will it be?" Unfortunately, due to the nature of water and mold, doing the work is inevitable. As a franchise with a very great reputation, we want to make sure that both sides are treated fairly.
Xactimate is the estimating software that SERVPRO and our insurance partners use. It is the most trusted software in the industry. We calculate the cost of the project by sketching the area on site, and then inputting very detailed line items and descriptions of the charges. We do not select the price. It is an industry standard which ensures fairness to our clients.
Get Ahead of the Game
- If deciding to paint your home, add mold inhibitors to your paint.
- When cleaning areas inside your home that see the most moisture such as your kitchen and bathrooms, always clean with a mold-killing product.
- Carpet often helps trap moisture underneath and can be the perfect environment for mold growth if in an area that is always moist, such as a basement or sunroom.
- The area surrounding your home should always be sloping away from the house to prevent any pooling or water flow underneath your house.
- Make sure drip pans underneath appliances such as an air conditioning unit, dishwasher or refrigerator are not overflowing or spilling onto the floor.
- Check your indoor plants to see if water is gathering and possibly leaking onto the floor as well.
- A visual inspection under your sinks and toilets can also help to identify if there is a broken seal or a pipe that may be leaking.
- Whenever there is a spill, water leak, overflowing sink or tub be sure to always clean it up immediately.
- Always remove or replace any carpet that is not able to properly dry, this will help prevent any mold growth that may occur due to saturation.
- Any piping that remains cold often creates condensation, this can easily be fixed by insulating those pipes.
- Have you noticed moisture or water seeping through your windows after a heavy rain? If so it may be time to inspect those windows and make sure there are no gaps and that a weather proof sealant or strip is properly installed.
Turn Up the Air Flow and Increase the Ventilation
- Whenever it’s nice out, be sure to open those windows and doors to easily help ventilate and move air around your home.
- Same thing goes for when you are showering, cooking, running the dishwasher or let’s say cleaning your laundry; make sure you have those windows open to bring air flow into those rooms. An even better idea is to use an exhaust fan while you are cleaning in your kitchen or cleaning up in your bathroom.
Mold will grow in places with a lot of moisture and can grow as quickly as 48 hours! Mold can cause many different types of disruptions in everyday life. It can show up in place you can not see with the naked eye. In a lot of instances, testing must be done to locate the true source of the mold. Once the source has been found, we can then isolate the mold and do the remediation side of things.
Luckily, we at SERVPRO are here to help. We understand that water damage requires immediate attention in order to prevent mold altogether. The sooner we are called after a leak, spill, flood, etc. the less likely you are to develop mold. Nobody wants that damage, gross smelling, expensive problem!
There are times when we ignore a small drip from a faucet because it doesn't seem like a big deal. We ignore them because they are visible and we can always close the faucet to stop the dripping. What if the dripping water is coming from under the sink? What if we don't catch it until there's a small pool in the next room? That's exactly what happened to our most recent customer. The bathroom in the guest bedroom created a pool of water in the bedroom. He didn't notice the water because he hasn't had a guest stay in the bedroom for over a year! He noticed a small stream of water heading to the hallway and followed it to the guest bedroom. Once he realized he had a water problem, he called us. We took a look under the sink in the bathroom and there it was, a small consistent dripping of water. We had to remove all the water and cut carpet and tile. We currently have air movers and a dehumidifier running until the base boards and walls dry up.
In March of 2019, Nebraska was hit with heavy rains and rapid snow melt causing a major flood. With no hesitation, we packed up our equipment and drove off to help. It took us about 30 hours to get there. We only made one stop along the way. There was a sense of urgency for us to get there. It only takes 24 to 48 hours for mold to grow. Our main job was to remove all the damaged areas and begin the drying process. It takes about 3 days or more for our heavy duty air movers and dehumidifiers to dry the wall framing and flooring. Once all the moisture is out, repairs can begin. It's important to take out all water damaged materials as soon as they are affected. Any moisture left in the walls can lead to mold. We were in Nebraska for about 4 weeks, there were homes we couldn't even get to because the roads were so flooded. We had to come home because we couldn't wait for the water to clear.