What our Customers say...
The Saddle tree fire in Sylmar was an unfortunate moment. We were lucky. In spite of some heavy smoke & ash damage, we were able to still have our home.
Some friends recommend Homero from SERVPRO. Homero showed up the same day he was called and had information and tips that were very beneficial in dealing with our insurance company. Mike and Ben were part of the crew doing most of the work in our home. Mike and Ben kept me informed of what work would be done from one day to the next. This made it easy to make arrangements for our dogs to be kept out of the way while they cleaned up outside. Mike and Ben were also aware that we recently remodeled and were very careful in our home while performing their job. They made sure there was no evidence of them being in our home. They work clean and safe as a team.
Thank you Homero, Mike and Ben for helping me and my family get our home sparkling clean and back to normal again. The advice from Homero and the clean, organized work by Mike and Ben made an unfortunate situation not so unfortunate. Thank you again.
Their service is wonderful! I had an emergency and they sent people right away to help me! If they have 10 stars, I will give 10 stars!!! Very responsive and very efficient!
We live right near a mountain side and we always get small fires that start from dry shrubs. There are a lot of hikers who smoke or light fireworks from our backyard. There isn't enough park rangers to regulate the amount of people who hang out on the mountainside. It's a shame when we see smoke coming from our backyard, it makes us worry for our home. We also have pets and we leave them alone when we are out at work. We had to call SERVPRO just recently because there was a small fire at the top of the hill and the smoke got in our home. It made the walls of our car garage real dirty. SERVPRO came and cleaned the mess up. We recommend SERVPRO to our neighbors all the time.
We had a really bad scare last year with the Malibu fires. We don't want to experience that ever again. We called SERVPRO to come out and clean our house. They did an amzing job. The smoke damage was so overwhelming. We didn't lose our home, but we did get a heavy coat of black smoke stains. SERVPRO took every window screen out and had them cleaned on site. They had all sorts of ladders in the house, they really got all the corners. They had all of our carpets cleaned on site too. They really went beyond the job. We don't want to experience this again, but we were happy to have been helped by SERVPRO.
SERVPRO was a big help to us. The local SERVPRO is a great asset to our community. It was great to call and have people come over in less than 10 min. They were so close to our apartment building. We had a terrible rain storm and the roof got really damaged. The roof was really old and it hadn't been replaced in a very long time. They were able to build a large tarp over the complex while the rain was still going on. They took down the tarp and started the reconstruction of the damaged roof. They got a roofing company to come out and finish the construction of the new roof. It was great to see how fast they worked. They really had our best interest at hand. Thank you guys.
The supervision was wonderful, they kept me informed throughout the process.
They were really good. They were friendly, on time and they get the work done.
They were excellent, timely, polite and neat They came and fix the fence.
Went really well. Did a very clean job. Would definitely recommend again. Everything is all good with their work.
Everything went smoothly, the guys cleaned up after themselves which was great!
SERVPRO is a great company. They are knowledgeable and patient. This is the second time we use them. We always get a roof tarp put up when it rains. We only trust them to build it for us.
We had some mold in our building and we called SERVPRO. They were a great team to work with. We didn't know we had mold until we called a plumber to fix a broken pipe. The plumber had to open the wall where the pipe was and noticed all the mold. We called SERVPRO and they came out and removed it all. They even had a company come out to test for mold before and after the process. They were great.
We have family in North Carolina and we did not know what to do when they called us for help. We immediately called SERVPRO and asked for advice. They were able to contact a local SERVPRO in the area that our family lives in and they went out to extract all the water in their home. It was great that they were able to help.
We are a church located in the heart of El Monte and we had a bad flood in the basement of our building. SERVPRO came out and gave us a lot of advice. First, we had to contact our insurance company and we asked them to come out right away. SERVPRO told us to rush them because water creates mold. They were so helpful with all the information they gave us.
We had SERVPRO come in and take care of the water damage caused by a bathroom leak. They extracted all the water and took out the damaged carpets. They worked after business hours so we could stay open. I was impressed at how quickly they worked. These guys are great.
We had a small fire in our kitchen. The toaster oven sparked and ruined our counter top. SERVPRO came in and restored the counter top for us. We decided to upgrade our kitchen cabinets too. They were able to install the new cabinets for us.
We experienced smoke damage from the Malibu fires last year. We had SERVPRO come out to help us. They cleaned all the smoke damage that made our house look awful. They had a great crew. They worked everyday until the smoke stains were gone.
I had no idea how much information I needed to google after having a leak come through my wall. I googled water damage and SERVPRO was the first company to pop up. They really helped me with all my questions. They made this process easy for me understand.
We are so glad we called SERVPRO. We run a small restaurant in El Monte and we discovered Mold in the bathroom. We didn't realize that our sprinkler system was flooding the floor near the entrance and water had been seeping into the walls. We didn't know what to do to solve our problem, an employee told us to call SERVPRO. We were able to get our insurance rep to come out and they also told us to call SERVPRO. They were able to get the job done quickly, we only had to close our doors for a few days.
We get a lot of snow in Chicago! and we also get a lot of pipes that freeze and burst We expect it every year and every year we know who to call. SERVPRO is the most experienced with storm damages. We couldn't trust anyone else. The team arrived early in the morning and crawled under the house to see what kind of damage occurred. They had to remove the floor from my bathroom and placed heating equipment. It made my house extra warm. They worked for a very long time and finished all the work and repairs within a week. They know what they're doing!
My neighbor experienced a terrible fire, and I experienced smoke damage. SERVPRO came and calmed me down. The outside of my house was full of ash and the smoke came into my windows and stained my walls. It was awful to see and smell. I moved out of my house for a week, and when I came back the smell and damages were gone. I had my house back. It was so great to see it look like normal.
We ended up experiencing a serious water damage that caused us to have to move out of our home. SERVPRO responded and assisted us from the beginning to end. From the water damage to the discovery of mold to repairing our home, they kept us informed about the process along the way. Now we know more about water damages and the insurance process than we care to know. A big thanks to the professionalism and compassion of this team.
The team/crew of SERVPRO of El Monte did a great job and completed it on time as promised. With my observation of some services not probably completed, the project leader, immediately rectified the problem. They also went beyond their scope of job contract to assist in replacing a broken microwave door.
SERVPRO was extremely helpful throughout the entire process. The extra effort to help us understand the process each step of the way made a bad situation much better. We would happily do work with them again.
Homero is the best! He was professional, responsive, thorough and did a great job when we had our downstairs flooded by a defective kitchen sink faucet. I can't say enough good things about him and his crew, I will not hesitate to recommend or use them again! Thank you so much Homero!
I can't imagine giving this company less than 5 stars. If I had 10 stars to give, I'd gladly do it. We had a pipe burst and the entire first floor of our house was damaged including wood floor, carpet, and walls. It couldn't have come at a worse time in our lives and I didn't know where to turn. I called several companies who gave me the runaround, until I got ahold of Homero (definitely Divine intervention) who came out late in the evening on a Friday night. He assessed the situation, immediately for the water flow stopped, and reassured me everything would be ok.
From that point Homero and his team did the rest, including handling insurance claims for two different companies (HOA and personal). Homero even personally helped me shop for new flooring!
What could have been a disaster turned out to be nothing more than an inconvenience, thanks to the amazing care of Homero and his team.
They had a motto on the side of their truck that said "Like it never happened". That's not entirely true because they left my house BETTER than before it happened! Thank you Homero and SERVPRO!
Need a dirty job cleaned up? This is the place to get it done!
SERVPRO is an exceptionally professional business. The staff are trustworthy and quick. Not only can they clean after disasters but they also do preventative maintenance as well as roofing!
I have used this SERVPRO numerous times in my residence. They have fixed and replaced my house to it's original state with great workmanship. I recommend them and suggest their services to friends and relatives. Thank you to Homero and his staff for fast quality work.
Quality work and definitely the nicest people you can have helping you restore your homes. Very professional. Dependable. Their work is beautiful.
The men who worked on my place the past two days, especially the man who was here mostly by himself showed a level of professionalism one rarely sees nowadays. He was informative, answered all my questions, explained everything to me so I could understand, and worked so hard for 10 hours straight. They just left and even though I must repair so much from my leakage, they did a thorough job. I know you guys are from California and have worked tirelessly lately without much rest. I greatly appreciate all the hard work done. Thank you very much.
I'm so impressed with the quick emergency service I received after black water backed up in our home 3 months ago. They arrived immediately and went into action, overnight the water was removed and the area was dried with a ton of fans. They removed all the furniture and stored it and wrapped all our knick knocks and valuables to perfection.
Today 3 months later they brought everything back in perfect condition. They are so professional and courteous. Definitely a five star for these guys!!!!
SERVPRO was very fast responding to my emergency. I never felt insecure and was always at ease.
I had a prompt response to my original call. A prompt setup, and the technicians were there when they said they were going to be there. The technicians also cleaned after every day they were there. Communication was very good between the Office myself( the landlord) and the tenants who had the problem.
I recently had a fire in my kitchen. There was black soot everywhere and it looked awful. SERVPRO of El Monte came out and setup their equipment around my house. A couple of technicians came to start a pack out and took my belongings to store in a safe location. Then they began to scrub the walls and clean. It was a great experience! They were very polite, very professional and I was happy with the work they did keeping my property stored, cleaned and delivered back to me. Everything was done with great satisfaction on our part and I would recommend them to anybody!
SERVPRO is awesome, I can always count on them to help my clients:)
Really nice group of office people who have a big drive to help the community and do a great job on site. I spoke with one of the Project Managers and he was most helpful in helping me figure out a few things within the industry. These guys sound legit and like they know what they are doing. I'd give them a shot.
"I had a flood in my basement, SERVPRO® of Monrovia came the next morning. I found them to be very professional and thorough. They explained the process very well and got all of the mold out and also educated me on the dangers of mold. They left it dry and in very clean condition. Courteous and clean, they know their job well!
Homero and his team are very professional, trustworthy and has excellent quality of work. You will have peace of mind knowing you have a contractor that you can trust, they were working long hours during the week and on weekends to ensure that we finished the projects on time. I highly recommend SERVPRO of Monrovia, they stand by their mantra "Like it never even happened."